Pagayawan faced struggles in keeping their data on their constituents up-to-date, which caused deterioration in services for the residents such as financial support and livelihood assistance.
The LGU launched a Municipal ID card that offers services such as financial assistance, free groceries, and health services.
Businesses and property owners were given a subsidy on their initial payment for their real property tax registration, tax declaration, and permits.
Guideline 1: Make processes accessible for all residents.
The LGU assigned its barangay health workers to conduct house-to-house validation and its disaster risk reduction personnel to visit the barangays and ensure that every resident was able to have their data validated.
Guideline 2: Incentivize required processes.
The LGU provided additional services once the residents validated their data and obtained their IDs, including free initial payments for property tax registration, tax declaration, and business permits.